General Information

We provide water and wastewater service(s) to customers and their property.

The Board of Commissioners meet on the second Thursday of each month at the main office and has full authority under the by-laws to conduct all company business. The Board establishes policies, approves budgets and sets the rates charged for services.
Day-to-day operations of the company are the responsibility of the Director of Operations who is appointed by the Board. He supervises and directs the staff in carrying out the policies set by the Board, the performance of all the tasks involved in providing water and wastewater services in the company's service area and planning for future growth. He can be contacted at the company's office during its normal business hours of 8:00 AM to 4:00 PM, Monday through Friday except for certain specified holidays.

All billing charges are billed monthly. Bills for services are mailed on Friday during the last full week of the month. They are payable without penalty up to 20 days after they are mailed. When the due date falls on a weekend, payments received in the mail or left in our after-hours drop box (at our office) before the beginning of the next business day are processed as being on time. A late charge is applied to all payments received after 8:00 AM on the day after the due date. Shut-offs for nonpayment are done 45 days after the due date. A rate card showing our current rate structure may be obtained at our office or online. Your bill may be paid by check, cash, debit card or Visa and Master card at our customer service desk at 1 Roselawn Ave. A minimal convenience fee will be charged for credit cards.

The water distributed through our system comes from Cumberland and LaVale. It is treated surface water and meets or exceeds all standards established by the US Environmental Protection Agency (EPA) and administered by the Maryland Department of Environment. Annual water quality reports are available and the staff is always happy to share that information upon request.

Customer Resources